Here’s the job offer for a Help Desk Officer in Accra. A reputable company in Accra is seeking to hire a Help Desk Officer to join its administrative team.
JOB DESCRIPTION
Responding to customer queries in person, on the phone, or via electronic communication
Resolving complaints in a timely manner, ensuring a positive customer experience
Developing and maintaining a thorough knowledge of an organization’s products or services
Processing orders, accepting payments, and issuing refunds
Working as part of a team, collaborating with colleagues to resolve client issues and provide excellent customer service
Maintaining accurate records of client communications and resolutions
Communicating valuable feedback to other departments regarding customer comments and possible opportunities for improvement
Identifying and recommending suitable products or services to meet customer needs
QUALIFICATION AND EXPERIENCE
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- HND or higher
Location: Accra
How To Apply For The Job
All C.V. ‘s should be sent via:
inspirationholdingsgh@gmail.com indicating the position as the subject of the e- mail.
