Align Technology Advertises More Job Vacancies. At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.
POSITION: Dental Clinical Specialist (Dentist or Orthodontist)
Job Description
As a Clinical Specialist, you will be responsible for clinical communication and support to external and internal customers to foster the adoption of our innovative products amongst dentists.
The process includes interaction and communication with private-practicing orthodontists and general dentists and treatment coordinators related to case-specific issues, ClinCheck quality and troubleshooting. The focus will be on clinical support as well as troubleshooting clinical issues for customers. In addition, other duties will include support with day-to-day needs of education events, University and research programs (40%).
Responsibilities
Clinical Support activities:
- Providing clinical customer support to orthodontists and general dentists in the areas of cases evaluation, ClinCheck support as well as clinical troubleshooting
- Investigating and Analyzing Clinical-related customer inquiries, complaints and adverse events.
- Ensuring timely resolution to customer contact issues whether in-bound or out-bound.
- Clinical education activities:
For live and online events/ Clinical Education:
- Coordinating with clinical speakers
- Presenting clinical content
Congress: Save
- Coordinate with clinical speaker
- Present clinical contents
- On booth clinical support activities
Qualification, Skills And Experience
- Bachelor’s degree in dentistry
- Two to three years experience in customer relations in medical / dental-related areas
- One to two years experience in managing a team
- Strong leadership and interpersonal skills and ability to work cross-functionally
- The ideal candidate must possess exceptional problem-solving and decision-making skills; have an exceptional level of commitment and a positive can-do attitude
- Excellent written and verbal communication skills in English
- Good knowledge of basic computer operations and Microsoft Office tools.
- Ability & willingness to travel up to 50% of your time within the region.
- The ability to flourish in a young international company experiencing significant growth (i.e. roll-up sleeves approach and ability to deal with ambiguity).
- The ideal candidate possesses strong interpersonal, listening and persuasive communication skills to give the best advice to our customers. You naturally strive for the best performance and you have the willingness to learn. Additionally, you are a good team player, dynamic, optimistic, accurate, result-oriented, hard-working and creative.
- Fluent English and French
How To Apply – Align Technology Advertises More Job Vacancies
Closing Date: 31st March 2022
