Application Support & Monitoring Analyst at Vodafone Ghana

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The services of a Application Support & Monitoring Analyst is needed at Vodafone Ghana. The position holder will be responsible for the delivery of a highly available service underpinned by proactive monitoring leveraging tools such as Nagios, OEM and End-User Experience tools. You will also be responsible for support, maintenance, configuration and administration of business support systems across the Enterprise.

Job Responsibilities:

  • Responsible for the BSS monitoring tools (work with system owners to setup various system parameters for monitoring)
  • Responsible for monitoring of all BSS solutions performance and total health to ensure maximum availability.
  • Ensure services are available as defined by SLA.
  • Work proactively and smart to avoid service interruptions, however, where interruptions occur, work assiduously to ensure services are resolved within SLA.
  • Drive a cultural change towards innovation, speedy solutions and operations in line with Agile and DevOps.
  • Provide the required support when required to other system owners and project teams to help them achieve their targets.
  • Make recommendations for upgrades to existing applications and/or for the purchase of new or replacement applications.
  • Manage all assigned systems end-to-end and ensure alerts, licenses, certificates and other dependencies are managed with the right stakeholders on time to avert avoidable service interruptions.
  • Work with architects and infrastructure teams to ensure applications run on optimized platforms and escalate on time to avert service impacts to customers.
  • Ensure a DR is setup for all assigned systems and ensure DR tests are conducted twice in a year to ensure systems are tested and ready to failover.
  • Ensure documentation is received for any new systems handed over. Work with developers and BAs to put together documentation for assigned systems you are currently working on.
  • Responsible for keeping documentation updated at least once a year and after every upgrade or patching.

Skills:

  • Monitor and Diagnose
  • Incident Response
  • DevOps
  • Security
  • Software Engineering
  • Automation and Robotics_2022
  • Cloud_FRHR
  • Data Analytics and Insights
  • Critical Thinking
  • Customer Centricity
  • Service and Delivery Management

Professional / Technical Skills:

  • Degree or minimum HND or equivalent qualification in Computer Science/Computer Engineering or related discipline /experience.
  • Must have Application Support experience and strong problem solving abilities.
  • Project management capability
  • Good understanding of monitoring technologies and General IT solution
  • Experience in some of the following technologies:
  • OS Layer: Unix / Linux / Windows /Android / iOS
  • Transport Layer: TCP/IP Protocols
  • Database: Oracle/ SQL
  • Middleware: Oracle Fusion and others
  • Application level: Java / XML/ Corba / IIS / Apache Tomcat

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Closing Date: 19th June, 2022

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