Call Center Manager At Premier Bet Ghana

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Premier Bet Ghana is looking for a skilled Call Centre Manager to supervise the daily operation and personnel aiming for minimum efficiency and cost-effectiveness. Also making sure call centre agents are well organized and productive.

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Job Description

  • Monitoring and improving ordering, telephone handling.
  • Answering representative questions and guiding them through difficult calls, issues, diffusing angry customer or handling issues that cannot be fielded by representative
  • Coaching and providing training to personnels to maintain high customer service standard.
  • Leading team meetings, asking questions to better understand the call representatives are receiving, educating and coaching workers regarding processes and practice and explaining expectation to employees.

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  • Evaluate performance key such as accuracy, call waiting time etc.
  • Develop objective for the call centre’s day-to-day activities.
  • Ensuring staff members are achieving desired service levels and taking corrective action as needed.
  • Preparing report and analysing call centre data to improve processes ensuring resources are properly allocated and maximize and customer satisfactory.
  • Taking on other tasks or project to support employees and call centre operations

Required Skills or Experience

Educational & Professional

  • Diploma or Degree or equivalent in a relevant discipline.
  • Certified call centre Manager or relevant qualification is a plus.

Experience Requirements

  • Minimum two (2) year in same field.
  • S/he should be fluent in the English Language, and able to express oneself.
  • Must have a good track record of excellent performance and good behaviour

Knowledge and Skills Requirement

  • Technical expert in related computer applications.
  • Proven experience in call Centre manager or similar position.
  • Experience in call center is required.
  • Solid understanding of reporting.
  • Knowledge on performance evaluation and customer service matrix.
  • Proficient in MS Office and call Centre equipment/software programs
  • Ability to work with others in a close manner.
  • Certification in customer service is a plus.
  • Has Sports Knowledge
  • Experience in dealing with the public.
  • Ability to deliver work on tight deadlines
  • Decisiveness and attention to details.
  • Outstanding communication and interpersonal skills.
  • Excellent leadership skills with a strong problem-solving ability
  • Polite, professional phone voice, Positive and patience
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How To Apply For The Call Center Manager At Premier Bet Ghana

Applications, together with a detailed CV and the relevant proof of qualifications should be addressed to the

Hiring Manager,
Solidere Ghana Limited,
P.O.Box3952 GP,
Farrar Avenue-Adabraka,
Accra-Ghana.

Please submit all relevant documents to the e-mail address below solidere.ghana.hr@gmail.com or  secretary.ghana@premierbet.com

 

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