Call Center Manager At Premier Bet Ghana


Premier Bet Ghana is looking for a skilled Call Centre Manager to supervise the daily operation and personnel aiming for minimum efficiency and cost-effectiveness. Also making sure call centre agents are well organized and productive.

See Also: How To Get A Visa Sponsorship Job in USA

Job Description

  • Monitoring and improving ordering, telephone handling.
  • Answering representative questions and guiding them through difficult calls, issues, diffusing angry customer or handling issues that cannot be fielded by representative
  • Coaching and providing training to personnels to maintain high customer service standard.
  • Leading team meetings, asking questions to better understand the call representatives are receiving, educating and coaching workers regarding processes and practice and explaining expectation to employees.

Check Also: New Job Opportunity At Innovations for Poverty Action

  • Evaluate performance key such as accuracy, call waiting time etc.
  • Develop objective for the call centre’s day-to-day activities.
  • Ensuring staff members are achieving desired service levels and taking corrective action as needed.
  • Preparing report and analysing call centre data to improve processes ensuring resources are properly allocated and maximize and customer satisfactory.
  • Taking on other tasks or project to support employees and call centre operations

Required Skills or Experience

Educational & Professional

  • Diploma or Degree or equivalent in a relevant discipline.
  • Certified call centre Manager or relevant qualification is a plus.

Experience Requirements

  • Minimum two (2) year in same field.
  • S/he should be fluent in the English Language, and able to express oneself.
  • Must have a good track record of excellent performance and good behaviour

Knowledge and Skills Requirement

  • Technical expert in related computer applications.
  • Proven experience in call Centre manager or similar position.
  • Experience in call center is required.
  • Solid understanding of reporting.
  • Knowledge on performance evaluation and customer service matrix.
  • Proficient in MS Office and call Centre equipment/software programs
  • Ability to work with others in a close manner.
  • Certification in customer service is a plus.
  • Has Sports Knowledge
  • Experience in dealing with the public.
  • Ability to deliver work on tight deadlines
  • Decisiveness and attention to details.
  • Outstanding communication and interpersonal skills.
  • Excellent leadership skills with a strong problem-solving ability
  • Polite, professional phone voice, Positive and patience
See also  Standard Chartered Bank Jobs For November 2022

Latest Openings:

Youth Employment Agency Finsoft Fellow Program 2023

Fresh Job Opportunity At Unilever

New Job Vacancy At Puma Energy

Job opportunities at the US Embassy in Accra

How To Apply For The Call Center Manager At Premier Bet Ghana

Applications, together with a detailed CV and the relevant proof of qualifications should be addressed to the

Hiring Manager,
Solidere Ghana Limited,
P.O.Box3952 GP,
Farrar Avenue-Adabraka,

Please submit all relevant documents to the e-mail address below or


Job & Scholarship Alert

Get daily Job and Scholarship updates on Whatsapp, Join Our WhatsApp Group via the link above.


Click Here To Join WhatsApp Group


Please enter your comment!
Please enter your name here