Job Vacancy For Telephone Operator At Kempinski Hotel

The incumbent in this position is responsible for answering all incoming calls originating from within and outside the hotel in a friendly and caring manner according to the Kempinski  standards. 

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Key Responsibilities

• Answer all incoming calls, connect them to the appropriate extension in an efficient, friendly and caring manner according to the Kempinski standards. 
• Write down messages accurately for our guests and deliver messages in a timely manner. 
• Handle guests’ requests for DND (Do Not Disturb) and confidential status. 
• Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle.  
• In case of emergency, handles all communications for the hotel whilst serving as the communication center.   
• In case of emergency, handle all communications for the hotel whilst serving as the communication center.   
• Keep abreast of telephone directory, new staff and leavers, emergency procedures, special promotions and general hotel product knowledge.  
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

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How To Apply For Job Vacancy For Telephone Operator At Kempinski Hotel

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