Client Relationship Officer At Advans Ghana

Are you looking for a new challenge in a dynamic and multicultural environment? Do you have a proven experience in this field? Do you want to contribute to a committed group, seeking to have a positive and sustainable impact? Advans Ghana, a leading MFI, has the position you are looking for.

A new position for a client relationship officer has become available at Advans Ghana.

The position is a permanent role and is based in our Head Office- Accra.

Reporting to the Branch Manager/ Team Leader /Deputy Branch Manager, The Client Relationship Officer is responsible for prospecting for clients, appraising loan clients, and monitoring and developing his/her loan and deposit portfolio. He/she will also be responsible for developing the savings and deposits portfolio for the target groups.

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MAIN RESPONSIBILITIES

1. Commercial Activities

• Organize prospecting and communication actions in the zone of intervention (Organize prospecting and communication actions in the zone of intervention (markets and commercial areas) by collaborating with his/her colleagues and other staff of the institution.
• Introduce Advans Ghana products and services to target population.
• Follow-up the prospects by regular contact with the identified potential clients
• Propose new products and services to his/her current clients.
• Identify clients’ needs and propose new products/services to the management.
• Encourage clients to open deposit accounts and meet targets.
• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service.

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2. Loan Activities

• Assist the clients for loan application.
• Conduct loan appraisal and to collect detailed information (personal, business, guaranties) on the field.
• Present the loan request at the loan committee.
• Organize recovery actions in case of late repayment.
• Maintain a regular contact with clients by organizing visits on the field.
• Become a respected and active stakeholder in the intervention zone by spending most of the time on the field and creating a trusty relationship with small businessmen/women.

3.  Administrative Activities

• Keep complete and detailed documentation on each client.

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4. Organization and Control

• Prepare a weekly planning with expected tasks and visits to be done.
• Share information and best practices with staff.
• Report all the issues related to the job to immediate supervisor.
• Analyse the client portfolio by using operational reports.

Performance Criteria

The Client Relationship Assistant shall demonstrate:

• Ability to meet objectives (quantitative and qualitative) determined by operations department and branch manager.
• Ability to represent Advans Ghana in the branch by demonstrating professionalism and dynamism.
• Ability to respect policies and procedures.

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• Ability to manage the information by using the MIS and keeping records in client files.
• Good communication skills.
• Good drive for initiatives.
• Ability to deliver clear, transparent, and accurate information to clients.
• Ability to manage the information by using the MIS and keeping records in the client files.
• Ability to become a key stakeholder in the intervention zone.
• Ability to adapt the communication depending on the type of clientele by speaking local languages and adapting the level of language.
• Ability to manage the information by using the MIS and keeping records in the client files.
• Ability to become a key stakeholder in the intervention zone.
• Ability to adapt the communication depending on the type of clientele by speaking local languages and adapting the level of language.

GENERIC ACTIVITIES

• Prospection, client/guarantor visits, loan disbursement, recovery

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CHALLENGES

• Dealing with difficult clients

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Required Skills or Experience

• At least an HND, Bachelor’s Degree and Other Professional qualifications.
• A minimum of one (1) year working experience (National Service inclusive).
• Good mathematical ability, market appraisal skills and knowledge in accounting.
• Practical knowledge of micro/small businesses and market environment is an advantage.