GreenWich Gold Industries has a new employment opportunity for a customer service representative.
- Managing incoming calls.
- Building good relationships with customers.
- Resolving complaints and following up on resolutions.
- Identifying customers’ needs.
- Following procedures and policies.
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file document
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Qualification Required & Experience
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
How To Apply For The Customer Service Rep Position at GreenWich Gold Industries
All C.V.s should be sent via: email@example.com indicating the position as the subject of the e- mail.
Closing Date: 25 October, 2023
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