Customer Service Rep at GreenWich Gold Industries

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GreenWich Gold Industries has a new employment opportunity for a customer service representative.

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Job Summary

  • Managing incoming calls.
  • Building good relationships with customers.
  • Resolving complaints and following up on resolutions.
  • Identifying customers’ needs.
  • Following procedures and policies.
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file document
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

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Qualification Required & Experience

  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • HND

Location: Tema

How To Apply For The Customer Service Rep Position at GreenWich Gold Industries

All C.V.s should be sent via: greenwichgoldindustries@gmail.com indicating the position as the subject of the e- mail.

Closing Date: 25 October, 2023

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