Housekeeping Supervisor at Pretty Pride Hotel

A new position is open at Pretty Pride Hotel.

We are looking to hire a Housekeeping Supervisor who will be responsible for overseeing the housekeeping staff and maintaining the cleanliness and orderliness of all guest rooms, public areas, and back-of-house spaces.

Job Summary

This role involves ensuring high standards of cleanliness, organization, and guest satisfaction while coordinating with the housekeeping team.

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Responsibilities:

Supervise and coordinate the work of housekeeping staff, including room attendants, housepersons, and laundry personnel.
Assign tasks, provide training, and monitor performance to maintain high cleanliness standards.
Inspect guest rooms, public areas, and back-of-house spaces regularly to ensure cleanliness and maintenance standards are met.
Address deficiencies and provide feedback to staff for improvement.
Maintain adequate housekeeping supplies and linen inventory.
Coordinate with the purchasing department to ensure timely replenishment of cleaning materials and amenities.

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Assign guest rooms to housekeeping staff based on occupancy and special requests.
Ensure timely completion of room cleaning and preparation for check-in.
Respond to guest requests and complaints promptly and professionally.
Strive to exceed guest expectations by ensuring a comfortable and clean environment.
Train new staff members on housekeeping procedures, standards, and safety protocols.
Provide ongoing training and support for skill development and career growth.
Ensure that housekeeping staff adhere to safety protocols, including the safe use of cleaning chemicals and equipment.
Report and address safety concerns and hazards.
Create and manage staff schedules, considering occupancy levels and labor budgets.
Handle staff time-off requests and shift changes efficiently.
Maintain clear and open communication with the housekeeping team, as well as other hotel departments.
Participate in department meetings and convey important information.
Prepare regular reports on housekeeping activities, including room status, inventory levels, and staff performance.
Present reports to the Executive Housekeeper or General Manager.

Qualification Required & Experience

Requirements:

Diploma or equivalent (relevant education or certifications a plus).
Proven experience in housekeeping or a related field, with at least [3 years] in a supervisory role.
Knowledge of housekeeping procedures, equipment, and cleaning chemicals.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Attention to detail and the ability to maintain high cleanliness standards.
Ability to work efficiently and effectively in a fast-paced, guest-focused environment.

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