Latest Job Vacancy At Zonda Tec Ghana Limited

Here is the Latest Job Vacancy At Zonda tec Ghana Limited. The company is looking to recruit a Customer Service Executive.

The Customer Service Executive shall deal directly with customers either by telephone, electronically or face-to-face.  The successful candidate shall obtain and evaluate all relevant information to handle product and service inquiries.

Responsibilities

  • Answer phone calls in a more professional manner and provide information about products and services as required by the clients.
  • Handle and resolve customer complaints.
  • Provide pricing and delivery information and prepare cards for customers.
  • Keep records of interactions and transactions of customer; keep record of details of customer complaints, inquiries, and comments.

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  • Render administrative support to other customer care team members when the need arises.
  • Follow up on customers and their complaints; ensure that customer’s requests are attended to accordingly.
  • Establish and monitor the standards for customer service in the company by using a recognized and comprehensive benchmark.
  • Identify tasks critical to keeping customer satisfaction levels in check.
  • Ensure maximized productivity and minimized costs

Working Days: Mondays- Fridays (8am-5pm) and Saturdays (8am-12 Noon)

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Required Skills or Experience

  • A first degree or HND in Management Studies or any other related discipline with minimum 2 years’ experience after mandatory National Service in similar role.
  • Effective communication skills and must be approachable.
  • Problem solving skills needed to be able to quickly resolve customer complaints and other issues that may arise from time to time
  • Possession of interpersonal skills to be able to relate cordially with different classes of people
  • Ability to listen and pay attention to details
  • The service executive should be able to think quickly in providing solutions to the problems of customers
  • Possess a pleasant and clear speaking voice, coupled with a fluency in English
  • Must be open minded and enthusiastic towards excellence.
  • Possess a fair knowledge on how to use the computer system and its basic application
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  • Possess flexibility and ability to effectively perform multiple functions at a time
  • Ability to work under pressure and still meet up with deadlines without making errors
  • Possess excellent telephone etiquette

Job Openings:

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How To Apply For The Latest Job Vacancy At Zonda tec Ghana Limited

Interested applicants should send CVs, Cover Letters and others to the email
hr.zonda@gmail.com hr@zondatec.com

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