Here is the Latest Job Vacancy At Zonda tec Ghana Limited. The company is looking to recruit a Customer Service Executive.
The Customer Service Executive shall deal directly with customers either by telephone, electronically or face-to-face. The successful candidate shall obtain and evaluate all relevant information to handle product and service inquiries.
- Answer phone calls in a more professional manner and provide information about products and services as required by the clients.
- Handle and resolve customer complaints.
- Provide pricing and delivery information and prepare cards for customers.
- Keep records of interactions and transactions of customer; keep record of details of customer complaints, inquiries, and comments.
- Render administrative support to other customer care team members when the need arises.
- Follow up on customers and their complaints; ensure that customer’s requests are attended to accordingly.
- Establish and monitor the standards for customer service in the company by using a recognized and comprehensive benchmark.
- Identify tasks critical to keeping customer satisfaction levels in check.
- Ensure maximized productivity and minimized costs
Working Days: Mondays- Fridays (8am-5pm) and Saturdays (8am-12 Noon)
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Required Skills or Experience
- A first degree or HND in Management Studies or any other related discipline with minimum 2 years’ experience after mandatory National Service in similar role.
- Effective communication skills and must be approachable.
- Problem solving skills needed to be able to quickly resolve customer complaints and other issues that may arise from time to time
- Possession of interpersonal skills to be able to relate cordially with different classes of people
- Ability to listen and pay attention to details
- The service executive should be able to think quickly in providing solutions to the problems of customers
- Possess a pleasant and clear speaking voice, coupled with a fluency in English
- Must be open minded and enthusiastic towards excellence.
- Possess a fair knowledge on how to use the computer system and its basic application
- Possess flexibility and ability to effectively perform multiple functions at a time
- Ability to work under pressure and still meet up with deadlines without making errors
- Possess excellent telephone etiquette
How To Apply For The Latest Job Vacancy At Zonda tec Ghana Limited
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