Latest Job Vacancy: Help Desk Officer

Royalfair Industries

Here is the latest job vacancy at Royalfair Industries. The renowned company is seeking to hire a Help desk officer to join its dedicated team.

For the most recent job opening, click here.

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Job Description

  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Qualification Required & Experience

  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • HND or degree
  • 2 years work experience

Location: Accra

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How To Apply: Latest Job Vacancy: Help Desk Officer

All C.V. ‘s should be sent via: indicating the position as the subject of the e-mail

Closing Date: 15 December, 2023


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