Here is the latest job vacancy at Royalfair Industries. The renowned company is seeking to hire a Help desk officer to join its dedicated team.
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Job Description
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Qualification Required & Experience
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- HND or degree
- 2 years work experience
Location: Accra
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How To Apply: Latest Job Vacancy: Help Desk Officer
All C.V. ‘s should be sent via: royalfairindustries@gmail.com indicating the position as the subject of the e-mail
Closing Date: 15 December, 2023
