New Vacancy at Advans Ghana: Digital Channels Officer

Advans Ghana, subsidiary of the international microfinance group Advans, started its activities in 2008. The institution offers a full range of adapted financial products and services to micro, small and medium sized enterprises in Ghana. The institution serves more than 64,000 clients through a network of 20 points of sale and over 650 employees.

Job Description

Do you possess a strong passion for crafting and implementing cutting-edge technological solutions within intricate business landscapes? If so, Advans has an opportunity tailored just for you!

By joining our Business Development team as a Digital Channels Officer, you will spearhead enhancements to Advans’ diverse digital services for clients in Ghana while also introducing innovative products. Your role will involve optimizing current processes through technology integration. 

The position is permanent and based in our Head Office- Accra, providing a central and stimulating work environment work environment.

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What will your role be?

You will work within the Business Development Department to:  

Contribute to the definition of the Digital Channels, Strategy, and action plan of the Channels managed by the Digital Banking Unit, in line with the strategic orientation of the institution [Mobile Application, Mobile Banking, USSD Banking, Internet Banking, WhatsApp, Agency Banking, Cashless Branches, Field Tellers]

You shall be responsible for the Launch and Optimization of Channel(s) assigned to you.

Recommended:

MAIN RESPONSIBILITIES

  • Ensure customer needs are considered at the key stages of the project.
  • Produce business requirements and business cases for new digital channels. 
  • Coordinate various internal stakeholders (Marketing, Sales & Distribution, IT, Risk…) and external stakeholders (ex: partners, technical solution providers)
  • Lead the production and validation of new and reviewed procedures related to new distribution Channels.
  • Lead the process of approval by the Bank of Ghana of new digital channels and products in collaboration with other internal and external stakeholders. 
  • Implement Digital Channels project methodology aligned with internal guidelines and be responsible for project planning & budget of the projects/channels assigned. 
  • Support the roll-out of the Digital Channels and products together with relevant stakeholders (including Communication, Training Sales…) and define an implementation plan to support the clients in adopting the new channels/products.
  • Ensure that once launched, the analysis of performance, issue recommendations/action plans, and management report. 
  • Monitor, analyze data & provide insights on the performance of the Digital Channels/Products, to be shared with key stakeholders in terms of:
  • Active Users, Transactions, Revenues, Impacts on Deposits and Loans, Technical Performance, and Customer Satisfaction.
  • Quality of customer experience across channels, including underlying processes. Business performance and profitability of Digital Channels/Products 
  • Ensure the continuous improvement, in terms of user experience, of the channel(s) assigned to her/him.
  • Set up a market watch: Competition, Market Trends, Regulation, etc…
  • Identify opportunities in terms of optimization/adjustments/new digital Channels/Products.
  • Provide support to branches & respond to inquiries and issues from customers on Digital Channels and Products.
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CHALLENGES
  • May be handling multiple projects simultaneously.
  • May have to work occasionally in outstation branches (outside Accra)
  • May work late hours/weekends to meet deadlines

See Also:

Required Skills or Experience

You have a:

  • Bachelor’s degree and demonstrable interest in the financial inclusion and Advans’ missions.
  • Minimum 3 years of experience in a fast-paced environment with a proven track record of achievements in the Digital area and Digital Projects
  • Strong knowledge of USSD technology, client-facing mobile Apps, and payment systems, including Mobile Money
  • Ability to manage projects involving various internal stakeholders (top management, Marketing,Operations, IT, Risk, branch management)
  • Understand the business drivers and complex market environment.
  • Demonstrate the ability to remain customer-focused and innovative.
  • Ideally an experience within a financial institution (Savings and Loans, Fintech Traditional Bank, microfinance, …) or in a Digital Agency 
  • Ability to manage negotiations with external stakeholders (business and technical partners)
  • Excellent communication skills – written and spoken.
  • Demonstrate excellent analysis and synthesis skills

How To Apply: New Vacancy at Advans Ghana: Digital Channels Officer

Does this sound like you? You might just be the new team member we are looking for!

Apply now: https://advans.aragon-erh.com/new_rec_portal/index/GHA

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