How to recover your Google Account or Gmail
Follow these steps to recover your Google Account if you’ve forgotten your password or username, or if you can’t get verification codes. You’ll be able to utilize Google services like Gmail, Photos, and Google Play as a result.
Tip: If you use an account through your work, school, or other group, these steps might not work. Check with your administrator for help.
Forgot your password
- To regain access to your Google Account or Gmail, follow the instructions below.
To make sure it’s your account, you’ll be asked a few questions. Fill up the blanks as best you can.
If you’re having problems, use the recommendations below to finish the account recovery process.
2. When asked, change your password. Choose a strong password for this account that you haven’t used before. Find out how to make a secure password.
Forgot the email address you use to sign in
- Follow the steps to find your username. You’ll need to know:
- A phone number or the recovery email address for the account
- The full name on your account
- Follow the instructions to confirm it’s your account.
- You’ll see a list of usernames that match your account.
Someone else is using your account
If you think someone is using your Google Account without your permission, follow the steps to recover a hacked or hijacked Google Account or Gmail.
Can’t sign in for another reason
If you have another problem, get help signing in.
Recover a deleted Google Account
If you recently deleted your Google Account, you can follow the steps to recover your account.
Still can’t sign in
Create a new account
If you can’t sign in, try these tips for account recovery.
If you still can’t recover your account, you can create a new Google Account.
Avoid account & password recovery services
For your security, you can’t call Google for help to sign into your account. We don’t work with any service that claims to provide account or password support. Do not give out your passwords or verification codes.
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