Customer Relationship Executive at AT

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AT, formerly AirtelTigo, is seeking to hire a Customer Relationship executive.

The successful candidate will join our team as a Customer Relationship executive in the Customer Experience department. (S)He will report to the Customer Engagement manager and will be responsible for the provision of world-class customer service to all enterprise customers.

Key Responsibilities

  • Assist in the management of the relationship between AT and its enterprise customers by maintaining regular contact with customers to ensure satisfaction.
  • Assist in the development and amendment of policies and procedures that ensure and promote customer intimacy for Enterprise Customers.
  • Maintain a regular schedule of customer engagement activities through health checks, service reviews, service camps etc.
  • Alert customers to new or improved products/services; and developing relationships with customers.
  • Assist in the administering of surveys, collecting data and feedback from customers at an intimate level on concerns/issues.
  • Assist in the development of customer retention programs for Enterprise customers.
  • Ensure that complaints or trouble reports from Enterprise customers are fast tracked and resolved in a timely fashion.
  • Assist in ensuring that accurate bills are sent to Enterprise customers on time.
  • Ensure enterprise customers pay their bills on time through dunning calls.
  • Provide support to the B2B Sales team for up selling of products to enterprise customers.
  • Prepare periodic and regular reports on Enterprise customers for decision making.

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Qualification Required & Experience

  • A University degree in any field but emphasis on Marketing, Business Studies, or related fields.
  • A minimum of Two (2)- Three (3) years relevant experience in similar role or B2B corporate relationship building.
  • Excellent knowledge of B2B Products and Service offerings, policies, and procedures.
  • Exceptional understanding of customer service principles.
  • Proven experience in customer facing environment.
  • Proven experience of operating in a rapidly changing environment, such as a major corporate reorganization or start up.
  • Advanced Excel (Pivot tables, Macros) Essential.

CORE COMPETENCIES

  • Commitment to customer satisfaction and superior service delivery
  • Excellent people skills
  • Good selling skills
  • Must be highly methodical and analytical.
  • Excellent and effective communication skills, both orally and in writing
  • Ability to work under pressure.
  • Good communicator at all levels
  • Confidentiality
  • Solid knowledge of CEX including T-NPS and CES.
  • Patient
  • Assertive
  • Discreet
  • Empathetic and Sensitive
  • Self–motivated
  • Ability to work flexible hours.
  • Objective, Integrity, High Energy
  • Excellent organizational, communication, interpersonal skills and listening skills.
  • Attention to detail and follow-through.
  • Ability to remain calm in times of crisis and have flexibility regarding job assignments.
  • Strong understanding of the AT culture
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Location: Accra

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How To Apply For The Customer Relationship Executive Position At AirtelTigo

Interested and qualified applicants should send their Applications & Curriculum Vitae to:

Recruitment@at.com.gh

Kindly indicate the role you are applying for in the email subject.

Closing Date: 07 July 2023

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