Help Desk Officer at PCL Industries Limited

PCL Industries Limited is looking to fill a fantastic role for a help desk officer. Please submit your application as soon as possible if you are interested in the position being advertised.

Job Description

  • Act as the company gatekeeper
  • Suggest solutions when a product malfunctions
  • Handle product recalls
  • Attempt to persuade customer to reconsider cancellation
  • Inform customer of deals and promotions
  • Sell products and services

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  • Utilize computer technology to handle high call volumes
  • Work with customer service manager to ensure proper customer service is being delivered
  • Close out or open call records
  • Compile reports on overall customer satisfaction
  • Read from scripts
  • Handle changes in policies or renewals

Qualification Required & Experience

  • Customer Service Skills
  • Product Knowledge
  • Quality Focus
  • Market Knowledge

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  • Documentation Skills
  • Listening Skills
  • Phone Skills
  • Resolving Conflict
  • Multitask
  • Patience
  • HND minimum
  • 3 years professional experience


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Location: Accra

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How To Apply For The Help Desk Officer Position at PCL Industries Limited

All C.V. s should be sent via: indicating the position as the subject of the e- mail.

Closing Date: 22 September, 2023

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