New Job Vacancy At Epiroc Equipment Ghana

Epiroc Equipment Ghana Ltd. has a new job vacancy. They are now looking for a service administrator.

The  Role:

  •  Administrator for SAP System – Customer invoice loading, Confirmation and invoice creation   
  • Administrator for MIM (B2C) and Docmine – Internal And External customer account set up, acess creation and handling all customer issues related to Docmine.
  • Administrator for all service quote generation (within and outside West Africa) using BPCS Software and ensuring these quotes have reached the respective customer on time.
  • Ensuring Supervisory Contract, Field Service Support and Component rebuild jobs are opened and followed up until closed and invoiced – Service-to-close internal processes.
  • Processing of Purchase Orders in E-Purchase for department’s registered Service Providers

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  • Coordinating with Logistics/stores to ensure internal spares required for jobs are delivered and received on time to reduce breakdowns and also to meet repair deadlines. 
  • Monthly reports to Service Operations Manager. This includes Technician’s labour utilization, Net Invoiced Sales (NIS), Work in Progress (WIP), summary of monthly figures.
  • Providing component WIP report updates to customers for their planning purpose
  • Ensuring service reports are compiled and submitted in a timely and accurate manner
  • Assisting in the continuous improvement of processes within the department
  • Controlling and following up of debtors (receivables)

Required Competencies:

  • University Degree / Diploma in Computer Science / Engineering and/or Administration
  • Has experience in field and workshop administrative duties especially in the mining sector

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  • Fluency in English
  • Good knowledge in BPCS Software for quotes and job openings
  • Computer literate –  Advanced knowledge of Microsoft Office  – excel, word, PowerPoint etc
  • Ability to build strong and effective working relationships with both internal & external customers
  • Having safety awareness astute
  • Exceptional customer service skills
  • Self-starter and assertive 
  • Strong communication skills
  • High degree of attention to detail and accuracy
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Behaviors – What would be successful behaviors for this position?

  • Good Team player
  • Proactive to actions
  • Work under minimum supervision
  • Good time management
  • Friendly, positive, and enthusiastic approach to work
  • Ability to work within a high-volume environment

Location: Obuasi


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