Customer Care Representative At Wakanow

Wakanow has an opening for a customer care representative.

At Wakanow, the Customer Care Representative is responsible for handling all customer inquiries, including but not limited to reservations and payment confirmations for all flight and non-flight products.

Job Description:

  • Respond to all telephone inquiries regarding booking of travel reservations 
    Identify products and sales opportunities that fit customers’ travel needs.
  • Make alternative booking arrangements if changes arise before or during the trip
  • Assist with meeting sales quotas and service objectives by cross-selling suitable Wakanow products and services

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  • Advise clients on suitable options for domestic or international destinations, tours, accommodation, transport, insurance and fares
  • Preparing customized itineraries to suit the clients’ preferences and budget
  • Create and update electronic records of clients
  • Make and confirm bookings online
  • Issue tickets or relevant documents
  • Provide up to date advice on travel regulations including visa and medical requirements, baggage limits, safety and local customs
  • Modify existing bookings to suit change in clients’ circumstances
  • Research destinations and keep self-up to date with travel industry newsEscalate reoccurring issues and proposing solutions to solve solutions.

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Requirements

  • Travel Agency experience
  • Good communication skills
  • Good experience of GDS; Amadeus, Sabre or Galileo

How To Apply For The Customer Care Representative At Wakanow

Tap Here To Apply 

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