Customer Service and Sales Support At British Council

There is a job vacancy for the role of Customer Service and Sales Support. This post will help with the direct and indirect delivery of Customer Service and Sales in the Accra and Kumasi offices in Ghana.

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.

Main responsibilities:

  • Support to provide a consistent and positive customer experience in line with the British Council Customer Service Strategy and relevant corporate standards and policies
  • Support the delivery of high quality, up to date Exam Information Sessions, ensure that at all times, interactions are as per Customer Service Standards and Corporate Child protection and Safe-Guarding policies.
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  • Support to build rapport with prospective customers to gain understanding and information to respond to their specific needs and requirements.

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  • Higher Diploma and/or equivalent professional experience
  • Fast learner and passion for customer service and sales​
  • An interest in marketing and negotiating techniques​.
  • Self-motivated with a results-driven approach​.
  • Proven interest in digital systems/platforms 

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Additional Information:

  • Post Location: Accra & Kumasi
  • Department: Exams 
  • Contract type: Locally Engaged   
  • Duration: 1 year     
  • More Information: All applicants should have a pre-existing legal status to live and work in Ghana.

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How To Submit An Application For The Position: Customer Service Support 


Closing Date: 5th July, 2023, 23:59 West Africa time

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