Fresh Job Opportunity At PassionAir

PassionAir is back with yet another fantastic job opportunity for recent graduates. They’re looking for a ticket agent right now. The position of employment is based in Tamale.

Role Objective:

To provide the highest level of customer service at our sales points by adhering to company policies and procedures.

Duties and Responsibilities:

Provide the highest level of customer service at the ticketing office.
Efficiently handle all customer-related issues at the front desk area to the satisfaction of customers.
Ensure that customer turn-around time is within company standards.

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Sell the company’s services and introduce new services to customers.
Adhere to and maintain high standards of professionalism by observing the Company’s grooming standards, ethics, etiquette, and other company policies.
Resolve payment, ticketing, and reservation issues.
Resolve complaints and answer queries from customers regarding services and procedures accurately.
Handle assigned corporate accounts and travel agents in collaboration with the Sales Officer.
Process, pay, and report refunds as delegated by the Ticketing Supervisor.
Handle assigned corporate accounts and travel agents in collaboration with the Sales.
Handle the issuance of all non-revenue/staff tickets as delegated by the Ticketing Supervisor.
Prepare daily, weekly, monthly, and yearly sales reports.
Assist in call-outs and customer service management in case of disruptions.

Job Suggestion: New Graduate Training Opportunities At Voltic

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Role Requirements:

HND in sales or marketing-related fields.
IATA Certificate in Reservation and Ticketing.
Must be fluent in spoken and written English and at least one local language with good communication skills
At least 2 years experience in ticketing and reservation.
Knowledge of Passenger Handling is a plus.
Skilled user of MS Office Suite, especially Excel
Excellent customer service capabilities.
Ability to respond to complex inquiries or complaints from customers.

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