Fresh Job Opportunity At PassionAir

PassionAir is back with yet another fantastic job opportunity for recent graduates. They’re looking for a ticket agent right now. The position of employment is based in Tamale.

Role Objective:

  • To provide the highest level of customer service at our sales points by adhering to company policies and procedures.

Duties and Responsibilities:

  • Provide the highest level of customer service at the ticketing office.
  • Efficiently handle all customer-related issues at the front desk area to the satisfaction of customers.
  • Ensure that customer turn-around time is within company standards.

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  • Sell the company’s services and introduce new services to customers.
  • Adhere to and maintain high standards of professionalism by observing the Company’s grooming standards, ethics, etiquette, and other company policies.
  • Resolve payment, ticketing, and reservation issues.
  • Resolve complaints and answer queries from customers regarding services and procedures accurately.
  • Handle assigned corporate accounts and travel agents in collaboration with the Sales Officer.
  • Process, pay, and report refunds as delegated by the Ticketing Supervisor.
  • Handle assigned corporate accounts and travel agents in collaboration with the Sales.
  • Handle the issuance of all non-revenue/staff tickets as delegated by the Ticketing Supervisor.
  • Prepare daily, weekly, monthly, and yearly sales reports.
  • Assist in call-outs and customer service management in case of disruptions.

Job Suggestion: New Graduate Training Opportunities At Voltic

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Role Requirements:

  • HND in sales or marketing-related fields.
  • IATA Certificate in Reservation and Ticketing.
  • Must be fluent in spoken and written English and at least one local language with good communication skills
  • At least 2 years experience in ticketing and reservation.
  • Knowledge of Passenger Handling is a plus.
  • Skilled user of MS Office Suite, especially Excel
  • Excellent customer service capabilities.
  • Ability to respond to complex inquiries or complaints from customers.
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How To Apply For The Fresh Job Opportunity At PassionAir

Send your CV to the email: admin@flypassionair.com

Apply By: 14th July, 2023

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